Front Office Administrator

Part-time: Monday-Friday, 9 a.m. - 3 p.m.

Greater Boston Convention and Visitors Bureau

Primary Purpose of Position:

Supporting the Leisure Destination Services group, this position is responsible for the duties related to the reception area, including responding to leisure destination inquiries and providing overage for the visitor call center.

Essential Functions:

Responsible for greeting and directing guests to the GBCVB office.
Triage all calls to the office
Maintain an organized and clean reception area
Maintain the visitor information database
Provide call center guests with visitor information and promote members
Monitor and respond promptly to guest inquiries, either by phone or email
Assist with updates to the website events calendar
Assist marketing team with projects as needed.
Other duties as assigned

Qualification Requirements:

2 years of experience in a professional office setting
Knowledgeable about Boston and local events
Outstanding hospitality and customer services skills
Professionalism, dependability and punctuality are essential
Experience with MS Word and Excel
Experience with CRM systems preferred
Must be eligible to work for any employer in the United States.

Non-Essential Functions:

Attends staff meetings and training sessions.
Complies with proper paperwork procedures, prompt follow-up communications, company and departmental policies.
To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The employee is required to sit, stand, walk, use hands to type, operate a computer, reach with hands and arms; talk. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

GBCVB is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Greater Boston Convention and Visitors Bureau (GBCVB) is the primary private sector marketing and visitor services organization charged with the development of meetings, conventions and tourism-related business. Comprised of over 1,200 member companies in Boston, Cambridge and across New England, our goal is to enhance the economy of the region. GBCVB is a not-for-profit, membership-driven sales and marketing organization.

To Apply: Please use link below to apply

https://bostonusa.applicantpro.com

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